Frequently Asked Questions
If you have any questions please get in touch via [email protected] Here is a list of frequently asked questions which may also help:
How many times can we watch the videos?
You have lifetime and 24/7 access to the programme content. You can watch the videos as many times as you want.
We're really busy, how much time do we need to complete the programme?
You can work at your own pace and access the programme content whenever it works for you. The adult guides are approximately 10 minutes long so easy to listen to on the go. The children's videos are around 15 minutes, you can pause at different parts to spread the session out or watch in one go. The downloads can be as little as 5 minutes each or more depending on how much time you have. You can choose to do as much or as little as you want.
What if my child is nervous about school/ I haven't talked to my child about starting school yet because I don't want to worry them?
The programme is designed to engage children in the story of Ted. There is no reference to viewers themselves starting school until session 7. The design enables children to engage with Ted's experiences and to gain confidence from know that they could help to solve his problems. This knowledge then develops children's own confidence, it's a bit clever!
What if my child doesn't start school until next year?
The content is created for children who are aged approximately 3-4 but you get lifetime access to the programme so it's perfect to join early so you have longer to prepare. If you would like to talk to use more about whether your child would be able to access the content please do get in touch.